Find answers to common questions about our platform and services.
Click "Get Started" on the homepage, fill in your full name, email, phone number, and choose a password. After submitting, you'll receive a verification email. Click the link in the email to activate your account and start using our services.
Absolutely. We use bank-grade encryption (SSL/TLS) to protect all data in transit and at rest. Your account is secured with a password and a transaction PIN. We also employ real-time monitoring to detect and prevent unauthorized access.
Transfers between Lumenkey Trust accounts are instant — the recipient sees the funds in their account immediately. For transfers to external banks, processing times may vary depending on the receiving bank, typically 1-2 business days.
Transfers between Lumenkey Trust accounts are completely free with zero transaction fees. External transfers may attract standard processing fees, which are clearly displayed before you confirm any transaction.
You need an active Lumenkey Trust account with at least 3 months of transaction history. Loan amounts depend on your account activity, transaction volume, and repayment history. Interest rates start at 10% per annum with flexible repayment plans.
On the login page, click "Forgot Password." Enter your registered email address and we'll send you a password reset link. Follow the instructions in the email to create a new password. For security, the link expires after 1 hour.
You can reach us through multiple channels: submit a support ticket from your dashboard, email us at support@lumenkeytrust.com, or call us at +234 800 000 0000. Our support team is available 24/7 and typically responds within a few hours.
Yes, you can open multiple accounts with different account types (Personal, Business, Savings). Each account has its own account number and balance. You can manage all your accounts from a single dashboard.
Contact our support team immediately to secure your account. We'll verify your identity and help you regain access. You may need to provide identification documents for verification. We recommend updating your contact information regularly.
Log into your dashboard and click on "Transactions" in the sidebar. You can filter by date range, transaction type, or search by reference number. You can also download your transaction history as a report for your records.